Privacy Policy

Effective date: September 15, 2026

This policy explains what information CITYCUE collects, how it is used, and the choices you have.

1. Information we collect

We collect information you provide (account details, profile, submitted listings, reviews, Live Updates, reports and appeals), information about how you use CITYCUE (screens viewed, saves, follows, check-ins, interactions with listings), and limited technical information from your device (browser type, general region derived from your connection, and error diagnostics).

2. Account information

When you create an account we store your email address, an authentication record, and any display name, city, avatar, interests and notification preferences you choose to add. If you sign in with Google or Apple, we receive basic identifiers from that provider; we never receive your provider password.

3. Location permissions

Precise location is requested only when you tap to use it — for nearby results, map centering, or proximity checks tied to check-ins. You can decline and choose a city manually; CITYCUE works either way. We do not build or store a location history, and you can revoke the permission at any time in your browser or device settings.

4. User-generated content

Listings, reviews, ratings, photos, Live Updates and organizer profiles you submit are intended to be public. Your display name and avatar may appear alongside public content. Your email address, phone number, precise location and account settings are never shown publicly.

5. Analytics

We use aggregated, product-level analytics to understand which cities, screens and features are used, to detect abuse, and to improve recommendations. We do not sell analytics data and do not use it to build advertising profiles.

6. Cookies and similar technologies

CITYCUE uses browser storage and cookies that are necessary to keep you signed in, remember your selected city, and maintain security protections such as request verification. We do not use third-party advertising cookies.

7. How we share information

We share information only: publicly, where you chose to publish it; with venues and organizers in aggregate form (for example, total saves or check-ins for their events, never individual identities); when required by law or valid legal process; to investigate fraud, safety threats, or violations of our terms; and in connection with a business transfer, subject to this policy. We do not sell your personal information.

8. Service providers

We rely on providers for hosting, database and authentication, map tiles and geocoding, email delivery, and error monitoring. They may process information only to provide those services to CITYCUE and are bound by confidentiality obligations.

9. Data retention

Account and profile information is retained while your account is active. Public listings and reviews are retained while they remain relevant to the community. Safety reports, moderation decisions and audit records are retained longer where needed to protect members and businesses. Diagnostic logs are retained for a limited period.

10. Account deletion

You can delete your account from your profile at any time. Deleting removes your profile, saved events and cities, follows, interests, notification preferences, check-ins, ratings and reviews, and your sign-in credentials. Listings you submitted that are already published and organizer profiles you managed are retained with your name removed, as are safety and moderation records CITYCUE must keep. Deletion cannot be undone.

11. Security

Data is transmitted over encrypted connections and stored with row-level access rules so members can reach only their own records. Trust signals such as verification badges and verified attendance are controlled server-side and cannot be set by a member's device. No service can guarantee absolute security; please use a strong, unique password.

12. Children

CITYCUE is not directed to children under 13, and we do not knowingly collect their information. If you believe a child has provided information to us, use Send feedback in Profile and we will review it.

13. Your rights and choices

You may access and correct your profile in the app, adjust or withdraw location and notification permissions, request a copy of your information, and delete your account. Depending on where you live, you may have additional rights to access, portability, correction, deletion, and to object to certain processing. Contact us to exercise them.

14. Changes to this policy

We may update this policy. Material changes will be signaled by updating the effective date above and, where appropriate, by notice in the app.

15. Contact

Use Send feedback in Profile for privacy inquiries while formal contact details are being finalized.